What’s changing?

From 1 April 2025, ESNEFTs Pay and Pension Team will be taking over the full pay and pension service from our current external provider, NHS Shared Business Services (SBS).

All pay and pension queries will need to be directed to the pay and pension team via the Employee Helpdesk from this date. The pay and pension team will still have access to the same information as NHS SBS and will pick up any outstanding or on-going cases at the point of transfer.

FAQs

Will the way I advise the payroll team of a pay affecting change be changing?

As we transition the service in-house we will be making some changes to the way in which pay and pension information is requested, accessed and shared. Further information on these changes will be sent out in due course once the final details have been agreed. Managers and employees should continue to follow the current processes to advise of pay affecting changes until advised otherwise.

Will the way I access my payslip change?

No. Payslips will still be accessed via ESR Self Service. However, if you do use the MySBS app, access will be removed from 1 April 2025.  How to access ESR Self Service can be found via the ESR intranet pages here.

Will all contact for Pay and Pension changes come from ESNEFT from 1 April?

NHS SBS will continue to support us for a period of 3 months until June with pension related activities and therefore you may receive pension documentation and communication directly from NHS SBS during this time.

All pay related activities will be dealt with in-house from 1 April. 

Will our pay date change?

No. The monthly pay date will remain as the 26^th of the month (or closest working day before if a weekend or bank holiday)

Will the deadlines change?

No. The timetable for all payroll submissions will remain as below:

 

Change forms/Leavers forms/Salary Return	2nd of Month
HealthRoster	2nd of Month
E-Expenses (Selenity)	3rd of Month
MediRota	3rd of Month

 

 

How do I contact the team?

Our intranet pages are in the process of being updated with new content to help employees self-serve more easily. Please keep checking these on a regular basis.

If you have any pay or pension queries that can’t be answered by the information on our intranet pages you should raise a ticket for the appropriate team via the Employee Helpdesk.