I have not received my Laerdal email containing my login details to complete my BLS training
You will only receive your Laerdal email containing your login details if your BLS training is due to expire and that you also have a training compliance tracker.
If your training is due to expire and you do have a training compliance tracker, but you still haven’t received your Laerdal email then please raise a helpdesk ticket.
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My Laerdal account details are not correct
Your email address and name are taken directly from ESR and if they are incorrect, you will need to raise a helpdesk ticket specifically for the ESR team to have your details corrected.
I don’t know what training I need to do
Go to your ESR for a list of all mandatory and role essential training you need to do If any training has expired, or is about to expire, this will be listed in the “My Compliance” portlet on the home page The training tracker on the intranet will ...
I cannot find the course I need
Most e-learning is available on ESR, but some is available via Moodle. Please check the following table for training locations: We are working to move all role essential training on Moodle to ESR.
I need to update a staff member’s appraisal, but they are not listed under my hierarchy
With regards to hierarchy changes, please be advised of the following: 1. The training compliance tracker is directly informed by information on ESR 2. The personal information on ESR is controlled / managed by a combination of the line managers / HR ...